How do I move my child to the other parent's account?
Sometimes a child belongs on the other parent's account: custody changed, or the wrong parent signed up. Our team can move the child for you. We don't combine (merge) two accounts.
How it works:
- The parent the child is moving to creates their own Every Kid Sports Pass account and finishes their parent profile. Please don't add the child to the new account: we move them for you.
- Either parent contacts us with the child's name and the email address of each account.
- We move the child, with their application history, to the other parent's account and reply when it's done.
Good to know:
- Documents don't move. The new parent uploads a qualifying document for the child from their own account before applying.
- We can't move a child while their application for the season is still open (being reviewed, or approved with the card still in use this season), or while their document is being reviewed. We can move them once that's finished.
- A card that was already issued stays with the parent who applied for it.
- If the child is already on both accounts, tell us when you contact us.